Patient Access & Front Desk Specialist

Valley-Wide Health Systems,Inc.; Alamosa (CO); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Free Health Insurance

Air Ambulance Coverage

Life & LTD

Retirement Match

Paid Time Off

Job summary

Valley-Wide Health Systems, Inc. is seeking a Patient Service Representative to support front desk operations at our Colorado clinics.

You will greet patients, verify eligibility, collect co-pays, and update patient records in the EHR, ensuring smooth flow of schedules and a positive patient experience. You will coordinate appointments, respond to inquiries, and assist with coverage of labs, referrals, and imaging while maintaining professional communication with patients and care teams.

Qualifications

• High school diploma or equivalent required; associate degree or medical office certification preferred.
• 1-2 years of healthcare or customer service experience preferred but not required.
• Experience with EHR systems (e.g., NextGen, Epic, eClinicalWorks) preferred.
• Bilingual English/Spanish preferred or required, depending on clinic location
• BLS certification/training and certification

Responsibilities

• Greet and check in patients with professionalism and cultural sensitivity.
• Verify insurance eligibility and collect co-pays or sliding fee documentation.
• Confirm patient demographics and update EHR records.
• Schedule new and return visits based on provider templates, visit type, and patient preference.
• Document management-scanning and filing of patient paperwork in a timely and accurate manner.
• Monitor provider schedules to fill last-minute cancellations and walk-ins.
• Coordinate with care teams for labs, referrals, and imaging.
• Call patients for appointment confirmations and follow-ups; manage patient portal enrollment.
• Call no-show patients to reschedule and refer to Patient Care Navigator if barriers to care exist.

Skills

Customer service

Healthcare experience

Bilingual English/Spanish

Phone etiquette

Communication

Education

High school diploma

Medical office certification

Tools

NextGen

Epic

eClinicalWorks

Job description

Valley-Wide Health Systems, Inc. is seeking a Patient Service Representative to support front desk operations at our Colorado clinics.

You will greet patients, verify eligibility, collect co-pays, and update patient records in the EHR, ensuring smooth flow of schedules and a positive patient experience. You will coordinate appointments, respond to inquiries, and assist with coverage of labs, referrals, and imaging while maintaining professional communication with patients and care teams.