Patient Experience Coordinator | Front Desk & Scheduling

Valley Wide Health Systems, Inc.; Alamosa (CO); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Free Health Insurance

Employer-paid Air Ambulance Coverage

Retirement Match

Paid Leave

Job summary

Valley-Wide Health Systems, Inc. is seeking a Patient Service Representative to support front-line clinic operations in Colorado. You will greet patients, verify insurance, collect co-pays, and schedule visits while maintaining accurate demographics in the EHR.

You will coordinate with care teams for timely follow-ups, manage patient communications, and assist with portal enrollment. A bilingual English/Spanish capability is preferred, with on-site, full-time work in Colorado.

Qualifications

• High school diploma or equivalent required.
• 1-2 years in healthcare or customer service preferred.
• Experience with EHR systems preferred.
• Bilingual English/Spanish preferred or required depending on clinic location.
• BLS certification/training preferred.

Responsibilities

• Greet and check in patients with professionalism and cultural sensitivity.
• Verify insurance eligibility and collect co-pays or sliding fee documentation.
• Schedule new and return visits based on provider templates, visit type, and patient preference.
• Document management-scanning and filing of patient paperwork in a timely and accurate manner.
• Monitor provider schedules and fill last-minute cancellations to optimize scheduling.
• Coordinate with care teams to accommodate walk-ins, urgent needs, and overbooks.
• Call patients to schedule needed services and manage appointment confirmations.
• Assist with patient portal enrollment and outreach, and contact no-shows for rescheduling.

Skills

Customer service

Front desk operations

Bilingual English/Spanish

EHR systems

Education

High school diploma

Associate degree

Medical office certification

Tools

NextGen

Epic

eClinicalWorks

Job description

Valley-Wide Health Systems, Inc. is seeking a Patient Service Representative to support front-line clinic operations in Colorado. You will greet patients, verify insurance, collect co-pays, and schedule visits while maintaining accurate demographics in the EHR.

You will coordinate with care teams for timely follow-ups, manage patient communications, and assist with portal enrollment. A bilingual English/Spanish capability is preferred, with on-site, full-time work in Colorado.