Patient Access & Front Desk Coordinator

Excelsiorwellness; Spokane (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement match

Paid time off

Holidays

Learning platform access

Licensing reimbursement

Professional development

Life insurance

Job summary

Excelsior Wellness is seeking a healthcare administration specialist to support front desk operations, schedule patient appointments, and register patients in the EHR system. You will also collect co-payments and maintain an accurate cash drawer.

The role includes reviewing provider schedules, managing referrals, coordinating follow-up care, and handling mail and documentation with attention to accuracy and compliance.

Qualifications

• High school diploma or equivalent; an associate degree in a healthcare or business-related field is preferred.
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Responsibilities

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co-payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the EHR system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Skills

Independent work

Multitasking

Communication

Education

Associate degree in healthcare or business

Job description

Excelsior Wellness is seeking a healthcare administration specialist to support front desk operations, schedule patient appointments, and register patients in the EHR system. You will also collect co-payments and maintain an accurate cash drawer.

The role includes reviewing provider schedules, managing referrals, coordinating follow-up care, and handling mail and documentation with attention to accuracy and compliance.