Patient Access & Front Desk Coordinator

CenterWell; Glendale (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

CenterWell is seeking a Front Office Healthcare Support professional to deliver a safe, welcoming patient experience onsite. You will verify patient identity and insurance, manage the front door for patient readiness, and drive revenue integrity while supporting clinic flow.

You will handle pre-visit prep, digital intake, queue management, and POS collections, then conduct checkout and outreach for follow-ups. Strong customer service and accuracy are essential.

Qualifications

• Computer literacy
• Patient eligibility and benefits
• Using scheduling systems to optimize staffing levels

Responsibilities

• Pre-Visit Preparation: review schedule 24–48 hours in advance to identify missing docs or gaps.
• Digital-First Intake: facilitate patient check-in via digital tools and ensure demographics/consents are complete.
• Queue & Wait-Time Management: monitor waiting room and EMR queues; communicate delays.
• Point-of-Service Collections: discuss financial responsibility and process payments with daily reconciliation.
• Exit & Outreach: conduct checkout and schedule follow-ups; manage outreach for no-shows or preventive visits.

Skills

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Time and task management

Professional phone etiquette

Accurate record-keeping

Cross-team collaboration

Tools

Scheduling systems

Job description

CenterWell is seeking a Front Office Healthcare Support professional to deliver a safe, welcoming patient experience onsite. You will verify patient identity and insurance, manage the front door for patient readiness, and drive revenue integrity while supporting clinic flow.

You will handle pre-visit prep, digital intake, queue management, and POS collections, then conduct checkout and outreach for follow-ups. Strong customer service and accuracy are essential.