Patient Access & Front Desk Coordinator

427 CDO 2, LLC; Gastonia (NC); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

401(k) retirement savings plan

Paid time off

Job summary

CenterWell Senior Primary Care in Gastonia, NC is seeking a courteous Receptionist to greet visitors, route calls, and support daily operations. You will manage messages, assist with meeting room bookings and mail, and provide front-desk service under guided supervision.

This patient-facing role requires strong customer service, organization, and basic MS Office skills. Prior healthcare exposure is preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years experience in healthcare or strong customer service background.
• Excellent customer service and phone etiquette.
• Attention to detail and highly organized.
• Ability to multitask in a fast-paced environment.
• Knowledge of medical terminology.
• MS Office (Word, Excel, Outlook, Access).
• Bilingual in English and Spanish preferred

Responsibilities

• Greet visitors and determine the nature of their visit; issue passes.
• Answer and route incoming calls; take and distribute messages.
• Assist with mail, meetings, and courier duties as needed.
• Respond to routine inquiries about location, hours, and contacts.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Medical terminology

MS Office

Bilingual English/Spanish

Education

High School Diploma or GED

2+ years Healthcare experience preferred

Tools

EMR Systems

Job description

CenterWell Senior Primary Care in Gastonia, NC is seeking a courteous Receptionist to greet visitors, route calls, and support daily operations. You will manage messages, assist with meeting room bookings and mail, and provide front-desk service under guided supervision.

This patient-facing role requires strong customer service, organization, and basic MS Office skills. Prior healthcare exposure is preferred.