Patient Access & Front Desk Coordinator

Hanger; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision Benefits

401k Savings and Retirement Plan

Paid Holidays and PTO

Job summary

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients and staff. You will greet patients, collect payments, update demographics, and support appointment scheduling at the main reception.

Ideal candidates have strong communication skills, basic computer proficiency, and familiarity with medical front office procedures. This role is on-site with competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required; reception/front desk experience preferred.
• Good fit determined by Talent Sorter assessment; prior customer service experience valued.
• Less than one year in customer service/administrative roles preferred.
• Experience in medical front office procedures is advantageous.
• Valid driver's license and acceptable driving record may be required.

Responsibilities

• Greet and assist patients on arrival, provide wait time information and address inquiries at the front desk.
• Verify and update patient demographics and insurance details during check-in; handle registrations.
• Collect patient payments (deductibles, copays, co-insurance) at the front desk.
• Coordinate follow-up appointments, cast/measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and inform patients about experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk

Customer service

Communication skills

Computer proficiency

Medical front office procedures

Education

High School Diploma

Tools

Windows-based software

Microsoft Outlook

E-mail management

Job description

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients and staff. You will greet patients, collect payments, update demographics, and support appointment scheduling at the main reception.

Ideal candidates have strong communication skills, basic computer proficiency, and familiarity with medical front office procedures. This role is on-site with competitive benefits and growth opportunities.