Patient Access & Financial Services Specialist

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Chesterfield (MO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Tuition support

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring exceptional service and accurate data entry in the patient record. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance according to Mercy Service Standards.

Ideal candidates have 1–3 years of clerical and customer service experience, familiarity with medical terminology, and a High School diploma.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance into Mercy facilities (scheduling, registration).
• Verify benefits, pre-certification, and financial clearance including pre-visit collection.
• Communicate financial responsibility and available payment options to patients.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Education

High School diploma

Tools

Various computer systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring exceptional service and accurate data entry in the patient record. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance according to Mercy Service Standards.

Ideal candidates have 1–3 years of clerical and customer service experience, familiarity with medical terminology, and a High School diploma.