Patient Access & Financial Navigator

UHS; Kirkland (WA); On-site; USD 40,000 - 52,000; Full time

Job summary

Fairfax Behavioral Health in Lynnwood is seeking a Patient Access Representative on a full-time day shift to support patient communications, front desk services, scheduling, and admissions.

You will verify insurance eligibility, provide financial counseling, facilitate upfront payment collection, and ensure regulatory compliance while coordinating with patients, payers, and clinical staff. The role also supports Medicaid enrollment as a certified Navigator.

Qualifications

• Education: High School Diploma, or equivalent required.
• Experience: 1+ years of administrative or customer service experience; 1 year in a health care setting preferred.
• Additional Requirements: Verbal De-Escalation and Handle with Care certifications, and BLS and First Aid; provided during Fairfax new hire training.

Responsibilities

• Oversees patient communications and front desk services.
• Provides scheduling support and medical records management.
• Verifies insurance eligibility and benefits; facilitates upfront payment collection.
• Ensures compliance with regulatory requirements and supports Medicaid Navigator duties.

Job description

Fairfax Behavioral Health in Lynnwood is seeking a Patient Access Representative on a full-time day shift to support patient communications, front desk services, scheduling, and admissions.

You will verify insurance eligibility, provide financial counseling, facilitate upfront payment collection, and ensure regulatory compliance while coordinating with patients, payers, and clinical staff. The role also supports Medicaid enrollment as a certified Navigator.