Patient Access & Financial Counseling Specialist

Inova Health System; Springfield (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support sessions

Paid time off and paid parental leave

Job summary

Inova Franconia-Springfield Healthplex seeks a dedicated Patient Access Associate for full-time, four 10-hour shifts weekly (12:00pm-10:30pm) on Sunday, Monday, Thursday, and Friday. Responsibilities include admitting/scheduling patients, verifying insurance, and providing financial counseling in alignment with Inova Health System's Service Excellence standards.

Inova is a leading nonprofit healthcare provider, recognized as a top employer in the D.C. metro area and nationally.

Qualifications

• Education: High School Diploma or GED is required.
• Preferred: 1 year of customer service experience or 1 year in a healthcare setting.
• Must be able to adhere to Inova's Service Excellence standards and perform patient intake, verification, and financial counseling tasks.

Responsibilities

• Register patients and verify identity and insurance.
• Enter demographics and scan forms.
• Provide financial counseling and estimate/p collect payments.
• Verify eligibility and insurance coverage; assist with scheduling and referrals.
• Respond to routine questions and escalate issues as needed.
• Assist patients with kiosks and communicate appointment details.

Education

High School Diploma or GED

Tools

EMR software

Job description

Inova Franconia-Springfield Healthplex seeks a dedicated Patient Access Associate for full-time, four 10-hour shifts weekly (12:00pm-10:30pm) on Sunday, Monday, Thursday, and Friday. Responsibilities include admitting/scheduling patients, verifying insurance, and providing financial counseling in alignment with Inova Health System's Service Excellence standards.

Inova is a leading nonprofit healthcare provider, recognized as a top employer in the D.C. metro area and nationally.