Patient Access Specialist – Onsite, Full-Time

Inova Health; Fairfax (VA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Job summary

Inova Health is seeking a dedicated Patient Access Associate to join our Fairfax team. This full-time, on-site role is Monday through Friday, providing patient intake, registration, and financial counseling in a fast-paced healthcare environment.

We value team members' health and offer comprehensive benefits, with a focus on HIPAA compliance and patient experience. Prior call center experience and Spanish bilingual ability are preferred, contributing to excellent patient service.

Qualifications

• High school diploma or GED required.
• Call center experience preferred.
• Bilingual in Spanish preferred.

Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Skills

Call Center Experience

Bilingual in Spanish

Education

High school diploma or GED

Job description

Inova Health is seeking a dedicated Patient Access Associate to join our Fairfax team. This full-time, on-site role is Monday through Friday, providing patient intake, registration, and financial counseling in a fast-paced healthcare environment.

We value team members' health and offer comprehensive benefits, with a focus on HIPAA compliance and patient experience. Prior call center experience and Spanish bilingual ability are preferred, contributing to excellent patient service.