Patient Access & Financial Counseling Specialist

Inova Health System; Fairfax (VA); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision

Retirement match

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Primary Care - Fair Oaks in Virginia is seeking a Patient Access Specialist to join our team. This full-time role runs Monday through Friday, 8:00am–5:00pm, and includes patient admissions, scheduling, insurance verification and financial counseling services.

As a leading healthcare provider, Inova Health System emphasizes Service Excellence. You will support revenue cycle, help patients understand coverage, and coordinate with departments for referrals and transport as needed.

Qualifications

• Education: High School or GED
• Experience: 1 year of patient access experience

Responsibilities

• confirms authorizations, validates, and indexes documents.
• Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Coordinates documentation and follows up on case-related tasks.
• Assesses coverage and initiates financial assistance.
• Applies payer-specific rules, resolves issues, and identifies contract limitations.
• Resolves moderate patient inquiries and concerns and tracks follow-ups.
• Educates patients on kiosk usage and reports usage trends.
• Coordinates with departments, tailors messaging, and tracks referrals.

Education

High School or GED

Job description

Inova Primary Care - Fair Oaks in Virginia is seeking a Patient Access Specialist to join our team. This full-time role runs Monday through Friday, 8:00am–5:00pm, and includes patient admissions, scheduling, insurance verification and financial counseling services.

As a leading healthcare provider, Inova Health System emphasizes Service Excellence. You will support revenue cycle, help patients understand coverage, and coordinate with departments for referrals and transport as needed.