Patient Access Associate - Healthplex

Inova Health System; Springfield (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match (5%)

Education assistance up to $5,250/year

Student loan assistance up to $10,000

Mental health support sessions

Paid time off and paid parental leave

Job summary

Inova Franconia-Springfield Healthplex seeks a dedicated Patient Access Associate for full-time, four 10-hour shifts weekly (12:00pm-10:30pm) on Sunday, Monday, Thursday, and Friday. Responsibilities include admitting/scheduling patients, verifying insurance, and providing financial counseling in alignment with Inova Health System's Service Excellence standards.

Inova is a leading nonprofit healthcare provider, recognized as a top employer in the D.C. metro area and nationally.

Qualifications

• Education: High School Diploma or GED is required.
• Preferred: 1 year of customer service experience or 1 year in a healthcare setting.
• Must be able to adhere to Inova's Service Excellence standards and perform patient intake, verification, and financial counseling tasks.

Responsibilities

• Register patients and verify identity and insurance.
• Enter demographics and scan forms.
• Provide financial counseling and estimate/p collect payments.
• Verify eligibility and insurance coverage; assist with scheduling and referrals.
• Respond to routine questions and escalate issues as needed.
• Assist patients with kiosks and communicate appointment details.

Education

High School Diploma or GED

Tools

EMR software

Job description

Inova Franconia-Springfield Healthplex is looking for a dedicated Patient Access Associate to join the team. This role will be full-time, four 10-hour shifts per week: 12:00pm-10:30pm, Sunday, Monday, Thursday, and Friday. As a Patient Access Associate, you will adhere to Inova Health System's \"Service Excellence\" standards while admitting/scheduling patients, conducting insurance verifications and providing financial counseling.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health:offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement:Inova matches the first 5% of eligible contributions – starting on your first day.
• Tuition and Student Loan Assistance:offeringup to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support:offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance:offering paid time off and paid parental leave.

Patient Access AssociateJob Responsibilities:

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and
  insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses
  electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Kiosk: Assists with check-in and troubleshoots basic issues at patient kiosks.
• Patient Communication & Advocacy: Provides appointment and billing information and offers
  empathy.
• Referrals: Documents and routes referrals.
• Scheduling: Schedules routine appointments.
• Transport: Requests routine transport and confirms details.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans
  identification.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state
  regulations.
• May perform additional duties as assigned.

Minimum Qualifications:

• Education:High School Diploma or GED

Preferred Qualifications:

• 1 year customer service experience or 1 year’ experience in a healthcare setting.

About Us

We are Inova, Northern Virginia’s leading nonprofit healthcare provider. Every day, our 26,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better — to shape a more compassionate future for healthcare.

Inova Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.

Job Info

• Job Identification 691587
• Job Category Finance
• Locations Inova Health Center 6355 - Franconia-Springfield