Patient Access & Financial Counseling Specialist

Inova Health; Falls Church (VA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Wellness program

Retirement match

Education assistance

Student loan assistance

Mental health support

Job summary

Inova Health’s Fairfax Hospital – Diagnostic Imaging seeks a Patient Access Specialist to join the team. This full-time role runs Monday–Friday, 8:00 am–4:30 pm, admitting/scheduling patients, performing insurance verifications, and providing financial counseling.

Inova Health is a recognized national leader in safety, quality, and patient experience, offering robust benefits and opportunities for growth within a mission-driven nonprofit health system.

Qualifications

• High School diploma or GED required.
• At least 1 year of patient access experience.
• Ability to verify insurance and counsel patients on financial matters.

Responsibilities

• Manages patient intake, registration and documentation; confirms authorizations and indexes documents.
• Prepares schedules, tracks records, and navigates multiple systems efficiently.
• Coordinates documentation and follows up on case-related tasks.
• Assesses coverage and initiates financial assistance.
• Applies payer rules, resolves issues and identifies contract limitations.
• Resolves patient inquiries and tracks follow-ups.
• Educates patients on kiosks and reports usage trends.
• Coordinates with departments to tailor messaging and support patients.
• Validates insurance and tracks referral status.
• Schedules specialty visits and coordinates preparation.
• Coordinates transport for special needs.
• Resolves chart issues and assists with release of information.
• Provides documentation to utilization review teams.

Skills

Patient intake

Registration

Documentation

Insurance verifications

Financial counseling

System navigation

Communication skills

Education

High School diploma or GED

Tools

EMR systems

Billing software

Kiosk systems

Job description

Inova Health’s Fairfax Hospital – Diagnostic Imaging seeks a Patient Access Specialist to join the team. This full-time role runs Monday–Friday, 8:00 am–4:30 pm, admitting/scheduling patients, performing insurance verifications, and providing financial counseling.

Inova Health is a recognized national leader in safety, quality, and patient experience, offering robust benefits and opportunities for growth within a mission-driven nonprofit health system.