Patient Financial Navigator

Jobtome; Scottsdale (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D Insurance

401(k) Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Job summary

UnitedHealth Group is seeking a Financial Counselor to act as the first contact for patients and families, collecting demographic data and verifying insurance to ensure high-quality care and accurate billing. You will work a Monday–Friday schedule, with a 8 AM–4:30 PM shift and rotating weekends, at our Phoenix, AZ location.

The role emphasizes patient interaction, compliance with CMS requirements, and precise data entry into the ADT system, with opportunities for growth within a broad benefits

Qualifications

• 1+ years of customer service experience.
• 1+ years of collections or insurance-related experience.
• Beginner level of proficiency working with computers/data entry.

Responsibilities

• Maintains up-to-date knowledge of registration requirements for all areas such as Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at registration.
• Identifies patient to ensure medical record numbers are not duplicated.
• Reviews assigned accounts for accuracy and required documentation.
• Meets CMS billing requirements for MSP, Important Message from Medicare, Observation Notice, and documents compliance in the hospital system.
• Verifies information with patient at registration and corrects errors; obtains signatures on required forms.
• Ensures documents are scanned into the appropriate system and provides patient handouts (Patient Rights, HIPAA, Advance Directive).

Skills

Customer service

Collections/insurance

Data entry

Job description

UnitedHealth Group is seeking a Financial Counselor to act as the first contact for patients and families, collecting demographic data and verifying insurance to ensure high-quality care and accurate billing. You will work a Monday–Friday schedule, with a 8 AM–4:30 PM shift and rotating weekends, at our Phoenix, AZ location.

The role emphasizes patient interaction, compliance with CMS requirements, and precise data entry into the ADT system, with opportunities for growth within a broad benefits