Patient Access & Financial Concierge — Night Shift

Memorial Medical Center Las Cruces; Las Cruces (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

PTO and leave benefits

Tuition assistance and 401(k)

Job summary

Memorial Medical Center Las Cruces is seeking a diligent Patient Access Representative to collect demographic and financial information for outpatient and inpatient services. You will verify benefits, collect co-pays, and ensure accurate registration to support smooth admissions.

In this role you provide a friendly first impression, protect patient privacy, and navigate multiple software systems. Full-time night shifts offer comprehensive benefits and opportunities for growth.

Qualifications

• Must have strong critical thinking and decisive judgment.
• Able to learn and navigate multiple software systems quickly.
• Excellent written and spoken English communication.
• Willing to complete Skills Competency Checklist within 90 days of hire.

Responsibilities

• Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions.
• Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at point of service.
• Provides a positive first impression of the facility.
• Ensures all required data is entered into the registration system in a timely manner.
• Distributes and explains forms and educational handouts to patients and families.
• Verifies insurance benefits and obtains precertification/authorization as necessary.
• Determines and accepts payments or refers to financial counseling as appropriate.
• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
• Protects patient privacy and confidentiality in all registration activities.
• Participates in performance improvement and required education.
• Works alternate shifts/areas as needed to support department operations.
• Performs other duties as assigned.

Skills

Critical thinking

Fast learning

English communication

Skills checklist 90 days

Education

High School diploma

Job description

Memorial Medical Center Las Cruces is seeking a diligent Patient Access Representative to collect demographic and financial information for outpatient and inpatient services. You will verify benefits, collect co-pays, and ensure accurate registration to support smooth admissions.

In this role you provide a friendly first impression, protect patient privacy, and navigate multiple software systems. Full-time night shifts offer comprehensive benefits and opportunities for growth.