Patient Access & Financial Concierge

MHM Support Services; United States; On-site; USD 21,491,000 - 31,519,000; Part time

Job summary

Mercy Clinic HWY 102 seeks a part-time Patient Access Representative to greet patients, schedule appointments, verify benefits, and obtain accurate patient information. You will communicate financial responsibilities and explore payment options with compassion, supporting the Mercy mission and service standards.

The role emphasizes accuracy, familiarity with insurance processes, and ability to work efficiently in a busy healthcare setting.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Serve as the first point of contact for patients with a focus on exceptional customer service.
• Assist with scheduling, registration, benefit verification, pre-certification and financial clearance.
• Obtain and verify patient data to ensure accurate records and proper billing.

Skills

Clerical experience

Customer service experience

Medical terminology

Insurance plans

Written and verbal communication

Attention to detail

Education

High School diploma

Some college helpful

Tools

Computer systems

10-key calculator

Keyboard skills

Job description

Mercy Clinic HWY 102 seeks a part-time Patient Access Representative to greet patients, schedule appointments, verify benefits, and obtain accurate patient information. You will communicate financial responsibilities and explore payment options with compassion, supporting the Mercy mission and service standards.

The role emphasizes accuracy, familiarity with insurance processes, and ability to work efficiently in a busy healthcare setting.