Patient Access & Financial Concierge

AdventHealth; Florida; Vor Ort; USD 23.000 - 37.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

403(b) Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Zusammenfassung

AdventHealth in Florida is hiring for a Patient Access role in Auburndale. The position involves coordinating with insurance providers, handling pre-authorizations, and registering patients for services while ensuring accurate demographics and rapid, friendly customer service.

Responsibilities include Medicare and benefits verification, cash handling, and collaboration with clinical and access departments to improve patient experience. Associates or higher and bilingual abilities are preferred.

Qualifikationen

• High school diploma or equivalent required.
• Associate degree preferred.
• Experience in patient access or revenue cycle preferred.

Aufgaben

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.
• Collects critical demographic information from patients and confirms insurance details.
• Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.
• Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.
• Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.
• Attends department meetings and promotes positive dialogue within the team.
• Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.
• Performs cashiering functions such as collections and cash reconciliation accurately.
• Other duties as assigned.

Kenntnisse

Customer service

Bilingual English/Spanish

HIPAA compliance

Microsoft Office

Data entry

Insurance knowledge

Medical terminology

Communication skills

Teamwork

Ausbildung

High School Grad or Equiv

Associate

Tools

EMR systems

Jobbeschreibung

AdventHealth in Florida is hiring for a Patient Access role in Auburndale. The position involves coordinating with insurance providers, handling pre-authorizations, and registering patients for services while ensuring accurate demographics and rapid, friendly customer service.

Responsibilities include Medicare and benefits verification, cash handling, and collaboration with clinical and access departments to improve patient experience. Associates or higher and bilingual abilities are preferred.