Patient Access Experience Specialist

Inspira Health; Woodbury (NJ); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Inspira Health seeks a Patient Access Registration Representative to create a Patients First experience. You will register patients across ER, outpatient, SDS and admitting, collecting accurate demographics and insurance data, and explaining consent forms.

You will verify insurance in HDX, determine patient responsibility via Recondo, and collect payments through PatientCo, maintaining professional service in a fast-paced hospital setting.

Qualifications

• High School Diploma or equivalent required.
• Some college and/or CHAA certification preferred.
• Demonstrated exceptional customer service and conflict resolution.
• Hospital and insurance registration experience preferred.
• Bi-lingual Spanish a plus.
• Basic knowledge of medical terminology and coding (ICD-10, CPT) preferred.
• Typing speed 30–40 WPM; strong computer proficiency.

Responsibilities

• Provide comprehensive, proactive patient access registration across ER, Outpatient, SDS and Admitting.
• Record accurate demographic, financial and insurance information.
• Verify insurances in HDX and determine patient financial responsibility via Recondo.
• Collect patient responsibility at time of service via PatientCo.
• Explain and obtain signatures on consent and registration documents.

Skills

Customer service

Conflict resolution

Communication skills

Organizational skills

Typing 30–40 WPM

Bilingual Spanish (a plus)

Education

High School Diploma or equivalency

Some college

CHAA certified (preferred)

Tools

HDX system

Recondo

PatientCo

Computer proficiency

Job description

Inspira Health seeks a Patient Access Registration Representative to create a Patients First experience. You will register patients across ER, outpatient, SDS and admitting, collecting accurate demographics and insurance data, and explaining consent forms.

You will verify insurance in HDX, determine patient responsibility via Recondo, and collect payments through PatientCo, maintaining professional service in a fast-paced hospital setting.