Patient Access Specialist — Registration & Concierge

Inspira Health; Mullica Hill (NJ); On-site; USD 38,000 - 46,000; Full time

Job summary

Inspira Health in Mullica Hill, NJ seeks a Patient Access Registration Representative who delivers a proactive, patient-first experience. You will register all patients at ER, Outpatient, SDS and Admitting, capturing accurate demographic, financial and insurance information and communicating hospital policies.

The role includes verifying insurances in the HDX system, determining financial responsibility via Recondo, collecting patient payments at service with PatientCo, and obtaining signatures

Qualifications

• High School Diploma or equivalency required.
• Some college and/or CHAA certified preferred.
• Demonstrated experience in providing exceptional customer service and conflict resolution.
• Bi-lingual (Spanish) a plus.
• Knowledge of ICD-10 and CPT coding is preferred.
• Computer proficiency required. Typing skills of 30-40 WPM required.

Responsibilities

• Register patients at all points of registration (ER, Outpatient, SDS and Admitting) with accurate demographic, financial and insurance information.
• Verify insurances in the HDX system and determine patient financial responsibility via Recondo.
• Request and collect patient responsibility at time of service via PatientCo.
• Review and explain hospital consent forms and required registration documents, securing patient signatures.

Skills

Customer service

Conflict resolution

Communication

Typing 30-40 WPM

Education

High School Diploma

CHAA certified

Tools

HDX system

Recondo

PatientCo

Job description

Inspira Health in Mullica Hill, NJ seeks a Patient Access Registration Representative who delivers a proactive, patient-first experience. You will register all patients at ER, Outpatient, SDS and Admitting, capturing accurate demographic, financial and insurance information and communicating hospital policies.

The role includes verifying insurances in the HDX system, determining financial responsibility via Recondo, collecting patient payments at service with PatientCo, and obtaining signatures