Patient Experience & Scheduling Specialist

Hartford HealthCare; Wallingford (CT); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Competitive benefits program

Career development opportunities

Job summary

Hartford HealthCare is seeking a Patient Service Coordinator located in Wallingford, Connecticut, to create a positive patient experience. This role involves greeting patients, managing appointments, and ensuring smooth communication with healthcare providers.

The ideal candidate will have customer service experience in a medical setting and be skilled in using technology for appointment scheduling and patient records management.

Join a team committed to exceptional patient care and career development.

Qualifications

• Minimum of 2 years of customer service experience preferred.
• Experience in a fast-paced medical office is essential.
• Ability to manage high call volumes efficiently.

Responsibilities

• Greet patients and answer routine questions.
• Schedule patient appointments and manage follow-ups.
• Register patients and verify insurance details.
• Ensure communication between patients and healthcare providers.

Skills

Customer service

Communication

Scheduling

Problem-solving

Education

High school diploma/GED or equivalent

Tools

Epic

Job description

Hartford HealthCare is seeking a Patient Service Coordinator located in Wallingford, Connecticut, to create a positive patient experience. This role involves greeting patients, managing appointments, and ensuring smooth communication with healthcare providers.

The ideal candidate will have customer service experience in a medical setting and be skilled in using technology for appointment scheduling and patient records management.

Join a team committed to exceptional patient care and career development.