Patient Service Coordinator: Patient Access & Scheduling

Hartford HealthCare; Farmington (CT); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Tuition Reimbursement

Medical, dental and vision coverage

Generous PTO

Employee assistance and wellness

Discounts on services and products

Job summary

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator at our Farmington, CT site. You will greet patients, register visits, verify insurance, and ensure smooth scheduling and patient access using Epic and related tools.

The role emphasizes delivering exceptional customer service, managing high call volumes, and coordinating care across clinics while maintaining patient privacy and accurate records.

Qualifications

• High school diploma or equivalent preferred.
• Relevant experience in a fast-paced medical office is highly preferred.
• Epic experience preferred.

Responsibilities

• Delivers exceptional customer service with the HHC brand experience.
• Welcomes patients in person or on the telephone and takes detailed messages as needed.
• Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits.
• Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records.
• Manages high call volumes. Follows Standard Work to ensure efficient patient experience.
• Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations.
• Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.).
• Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained.
• Collects co-payments and office charges as needed and explains office payment billing policies to patients.

Skills

Customer service

Multitasking

Education

High school diploma or equivalent

Tools

Epic

Job description

Hartford HealthCare Medical Group is seeking a Patient Service Coordinator at our Farmington, CT site. You will greet patients, register visits, verify insurance, and ensure smooth scheduling and patient access using Epic and related tools.

The role emphasizes delivering exceptional customer service, managing high call volumes, and coordinating care across clinics while maintaining patient privacy and accurate records.