Patient Access & Experience Specialist

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Glenview (IL); On-site; USD 48,070,000 - 67,308,000; Full time

Benefits offered by this job

Tuition reimbursement

Student loan repayment

Professional development

Wellbeing fund

401(k) matching

Medical, dental and vision coverage

Life insurance

Salary increase and incentive bonus

Paid time off and holidays

Job summary

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative for the Glenview clinic. The role involves greeting patients, handling check-in/out, collecting payments, and scheduling appointments.

This full-time position requires strong customer service and communication skills, with potential weekend/holiday coverage and 36 hours per week. The organization offers extensive benefits and a total rewards package, with opportunities for professional

Qualifications

• High school diploma or GED is required.
• 0–2 years of customer service experience preferred.
• Bachelor’s degree preferred for this role.

Responsibilities

• Greets and assists patients and guests on arrival.
• Supports check-in/out and demographic/insurance updates.
• Collects co-pays and processes payments; handles end-of-day cash
• Schedules appointments and may float to other clinics as needed.
• Maintains waiting area and informs patients of delays or changes.

Skills

Customer service

Communication

Bilingual

Education

High school diploma or GED

Bachelor’s degree (Preferred)

Job description

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital is seeking a Patient Service Representative for the Glenview clinic. The role involves greeting patients, handling check-in/out, collecting payments, and scheduling appointments.

This full-time position requires strong customer service and communication skills, with potential weekend/holiday coverage and 36 hours per week. The organization offers extensive benefits and a total rewards package, with opportunities for professional