Patient Access & Experience Specialist

Neighborhood Healthcare; Escondido (CA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental and Vision plans

Vacation time (2+ weeks)

Holidays and sick/personal time

Volunteer Time Off (VTO)

403b Retirement plan

Health and Wellness events

Job summary

Neighborhood Healthcare in Escondido, CA is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access and scheduling coordination in a fast-paced clinic.

You will greet patients, schedule and confirm appointments, verify demographics and insurance, handle registrations and payments, and support care teams with scheduling updates, while upholding HIPAA and privacy standards.

Qualifications

• High School Diploma or GED required.
• One year customer service experience required; healthcare experience preferred.
• Experience working with electronic medical records and multi-line phone systems preferred.
• Bilingual preferred depending on site needs.

Responsibilities

• Serves as the first point of contact for patients, visitors, and incoming calls.
• Greets and assists patients in a courteous and professional manner.
• Schedules, reschedules, and confirms patient appointments in the electronic scheduling system.
• Conducts appointment reminder calls and communicates visit preparation instructions when needed.
• Provides clear information regarding clinic processes, appointments, and services.
• Coordinates scheduling workflows to ensure efficient patient access and clinic flow.
• Communicate with providers, medical assistants, and nursing staff regarding scheduling needs.
• Ensure providers have accurate appointment information and schedule updates.
• Supports care teams by managing appointment availability, cancellations, and schedule adjustments.
• Verifies patient demographics, insurance information, and registration data.
• Prepares and verifies patient records prior to appointments.
• Tracks filled and cancelled appointments and updates scheduling systems accordingly.
• Receives and records patient payments in the appropriate system when applicable.
• Ensure patient information is updated accurately in the electronic health record system.

Skills

Communication

Leadership

Verbal communication

Written communication

Customer service

Bilingual (preferred)

Education

High School Diploma or GED

Tools

Electronic medical records

Multi-line phone system

Scheduling system

Job description

Neighborhood Healthcare in Escondido, CA is seeking a Patient Services Representative to provide front office support, ensuring efficient patient access and scheduling coordination in a fast-paced clinic.

You will greet patients, schedule and confirm appointments, verify demographics and insurance, handle registrations and payments, and support care teams with scheduling updates, while upholding HIPAA and privacy standards.