Patient Access & Scheduling Specialist

Neighborhood-Healthcare; Escondido (CA); On-site; USD 65,574,000 - 91,748,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Vacation time

Holidays

Volunteer Time Off (VTO)

403b Retirement plan

Wellness events

Job summary

Neighborhood Healthcare is seeking a Patient Services Representative to join our Admin - Medical team in Escondido, CA. This on-site, full-time role supports front desk operations, schedules appointments, and helps patients navigate enrollment and registrations with a compassionate, service-oriented approach.

You will communicate with patients, providers, and staff, verify insurance and demographics, and ensure accurate scheduling and billing information while maintaining HIPAA compliance and a

Qualifications

• High School diploma or GED required.
• One year customer service experience required; healthcare experience preferred.
• Experience working with electronic medical records and multi-line phone systems preferred.

Responsibilities

• Greets patients and serves as the first point of contact.
• Schedules, reschedules, and confirms patient appointments.
• Assists with patient registration and verifies demographics and insurance information.
• Coordinates scheduling with providers and care teams to ensure clinic flow.
• Updates scheduling systems and handles payment entries when applicable.

Skills

Communication

Leadership

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Multi-line Phone System

Job description

Neighborhood Healthcare is seeking a Patient Services Representative to join our Admin - Medical team in Escondido, CA. This on-site, full-time role supports front desk operations, schedules appointments, and helps patients navigate enrollment and registrations with a compassionate, service-oriented approach.

You will communicate with patients, providers, and staff, verify insurance and demographics, and ensure accurate scheduling and billing information while maintaining HIPAA compliance and a