Patient Services Specialist

Cleveland Clinic; Cleveland (OH); On-site; USD 22,000 - 29,000; Full time

Job summary

Cleveland Clinic’s Main Campus in Ohio is seeking a Patient Service Specialist to create an exceptional patient experience from arrival to checkout. You will welcome patients, collect co-pays, complete visit preparations, assist with kiosks, and help with scheduling and pre-registration, while partnering with physicians to keep checkout efficient.

A successful candidate will have a high school diploma or higher and experience in patient registration, appointment scheduling, insurance processing

Qualifications

• High School Diploma or GED with 2 years of related experience, or an Associate/Bachelor's degree.
• Experience with patient registration, appointment scheduling, and insurance processing.
• Proficiency with MyChart and scheduling systems.

Responsibilities

• Check in patients and collect co-pays, preparing visits and supporting scheduling.
• Assist with MyChart enrollment and pre-registration; support kiosk use.
• Collaborate with physicians to ensure smooth checkout and patient flow.

Skills

Customer service

Scheduling appointments

Insurance verification

Co-pay collection

MyChart enrollment

Medical terminology familiarity

Epic experience

Education

Bachelor’s Degree

Associate’s Degree

High School Diploma/GED

Tools

PC window applications

Job description

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Service Specialist, you’ll help create an exceptional experience for patients, families and visitors from arrival through checkout. You’ll welcome and check in patients, collect co-pays, complete visit preparations, assist with kiosk use, and support patients with scheduling, pre-registration and MyChart enrollment. You’ll also partner closely with physicians to ensure a smooth and efficient checkout process. This role offers a great opportunity to build your customer service experience while exploring career growth across Cleveland Clinic.

A caregiver in this position works 4:30am—1:00pm. Wk1: Mon, Tue, Wed, Sat, Sun Wk2: Tue, Wed,Thr, Fri. Every other weekend and holiday.

A caregiver who excels in this role will:

• Provide a comprehensive, proactive and “Patients First” experience for patients and visitors.


• Investigate, triage and resolve patient issues using the established HEART model.


• Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.


• Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.


• Enter and maintain confidential patient information.


• Recruit, enroll and educate patients on MyChart and Appointment Pass.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma/GED and 2 years of experience in patient registration, appointment scheduling, insurance processing or customer service


• OR Associate’s Degree and 1 year of experience


• OR Bachelor’s Degree


• Working knowledge of PC window applications


• Ability to perform basic math sufficient to process insurance co-pays

Preferred qualifications for the ideal future caregiver include:

• Knowledge of medical terminology


• Demonstrable personal computer keyboard skills


• Epic experience

Physical Requirements

• Dexterity sufficient to operate a PC and other office equipment.


• Requires extended periods of standing, walking or sitting.


• Good visual acuity through normal or corrected vision.


• Must be able to navigate various locations and function in a fast-paced, hectic environment.


• Ability to lift and transport up to 25 pounds.

Personal Protective Equipment

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $15.75

Maximum hourly: $21.65

The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).