Patient Access & ER Care Coordinator

Fairview Health Services; Woodbury (MN); On-site; USD 22,041 - 33,062; Part time

Job summary

Fairview Health Services in Minnesota seeks a dual-role Patient Registration and ER Health Unit Coordinator for a casual position, with a minimum of 40 hours per month across days, evenings, overnights, weekends and holidays.

You will collect patient demographics, verify insurance, explain financial responsibilities, and coordinate with units, providers and other departments to facilitate ED and inpatient care.

Qualifications

• 2 years combination of customer service, other position in healthcare revenue cycle or
• experience in an equivalent level 1 position.
• Demonstrate the ability to perform accurately and efficiently in EPIC, Microsoft Office Suite, and other computer programs.
• Patient collections experience in a medical setting.
• Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential.
• Ability to work independently and in a team environment.

Responsibilities

• Interview patients to obtain and document accurate patient demographic and insurance information in the medical record. Provide on-site in person scheduling.
• Use insurance knowledge and resources to accurately code insurance and verify eligibility using online, web-based or phone systems to ensure accuracy and expedite payment.
• Perform check-in process including collection of co-pays, signatures on forms, scanning insurance cards and/or IDs and provide patient with any notices according to regulatory requirements. Support price transparency through patient education and collection on estimated financial responsibilities and refer patient to financial assistance/counseling resources as appropriate.
• Help facilitate transfers to units or other facilities, place ED and Inpatient provider orders, coordinate phone consults for providers; assists in the communication and documentation of emergency codes on the units.
• Interact with patients and families in challenging and unique situations that may require de-escalation skills.
• Manage daily worklists and/or work queues and resolve assigned tasks in a timely, accurate, and efficient manner. Assist mentoring new staff.
• Confirm insurance benefits for services including coverage limitations, referral or authorization requirements and patient liabilities.
• Provide proactive price estimates and communicate to patient to help them understand their financial responsibilities and collect. Inform patient of gaps in coverage, educate patient on available options, and refer to financial counseling for assistance.
• Prepare and communicate/deliver notices of non-coverage to patients (ex: HINN, ABN, waiver, Medicare lifetime reserve days).
• Follow up with payers on active authorized referral requests to verify determination or payer step in determination process.

Skills

Customer service

Healthcare revenue cycle

EPIC

Microsoft Office

Patient collections

Written and verbal communication

Independent and team work

Education

Post Secondary Education

Tools

EPIC

Microsoft Office

Job description

Fairview Health Services in Minnesota seeks a dual-role Patient Registration and ER Health Unit Coordinator for a casual position, with a minimum of 40 hours per month across days, evenings, overnights, weekends and holidays.

You will collect patient demographics, verify insurance, explain financial responsibilities, and coordinate with units, providers and other departments to facilitate ED and inpatient care.