Patient Access & Engagement Specialist II

Millennium Physician Group; Bastrop (TX); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(K) Retirement Plan with Matching

Employer-Paid Life Insurance

Job summary

Millennium Physician Group is seeking a Patient Engagement Specialist II for our Bastrop, Texas clinic to handle scheduling, call handling, information verification, and message routing in a centralized setting.

Responsibilities include verifying demographics, routing messages, and resolving routine access issues while following established workflows and HIPAA requirements. The role supports multiple workflows with moderate supervision and collaboration with care teams.

Qualifications

• High school diploma or GED required; 1–2 years of patient engagement, patient access, call center, healthcare scheduling, or healthcare administrative support experience.
• Working knowledge of appointment scheduling, insurance verification, patient communication, care team message routing, and electronic medical record documentation.
• Experience using scheduling systems, electronic medical records, call center platforms, and patient communication tools.
• Ability to interpret established procedures and resolve routine or moderately complex patient access issues.
• Strong communication, organization, accuracy, and service recovery skills.
• Ability to manage confidential information and follow HIPAA, privacy, and information security requirements.

Responsibilities

• Manage incoming phone-based and electronic patient communications, including scheduling requests, appointment changes, general inquiries, and care access needs.
• Apply provider template rules, visit type requirements, payer or referral considerations, and site-specific standards to schedule accurately.
• Verify and update patient demographics, insurance information, contact preferences, and required appointment documentation.
• Route clinical messages, prescription requests, symptom concerns, and non-routine patient questions to the appropriate care team.
• Resolve routine scheduling barriers, access issues, duplicate requests, and incomplete information by using established workflows and available system resources.
• Support defined patient engagement projects, including appointment backlog cleanup, outreach list completion, access improvement tasks, and data correction activities.
• Identify recurring call drivers, documentation gaps, or workflow barriers and escalated patterns to more experienced staff or leadership.

Skills

Communication

Organization

Accuracy

Service recovery

Education

High school diploma or GED

1–2 years patient engagement experience

Tools

Scheduling systems

Electronic medical records

Call center platforms

Patient communication tools

Job description

Millennium Physician Group is seeking a Patient Engagement Specialist II for our Bastrop, Texas clinic to handle scheduling, call handling, information verification, and message routing in a centralized setting.

Responsibilities include verifying demographics, routing messages, and resolving routine access issues while following established workflows and HIPAA requirements. The role supports multiple workflows with moderate supervision and collaboration with care teams.