Patient Access & Care Specialist II

Millennium Physician Group; Cape Coral (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health Insurance

401(k) with matching

Employer-paid Life Insurance

Short & Long-Term Disability

Paid Time Off & Holidays

EAP

Job summary

Millennium Physician Group in Cape Coral, FL, is hiring a Patient Care Specialist II to support daily medical office operations. You will independently register patients, verify insurance, process referrals, and handle basic billing or documentation issues, while upholding HIPAA and privacy standards.

The role requires 2+ years in healthcare patient access, strong EHR and communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 2+ years of progressive experience in a healthcare or patient access environment.
• Strong working knowledge of EHR systems, insurance verification, and medical terminology.
• Demonstrated professionalism and commitment to patient confidentiality.
• Adheres to HIPAA and privacy standards in all communications and record handling.
• Demonstrates empathy and professionalism when interacting with patients and families.

Responsibilities

• Greets, registers, and checks in patients, ensuring all demographic, insurance, consent, and contact information is accurate in the EHR.
• Collects and processes copayments following standard cash-handling and reconciliation procedures.
• Verifies insurance eligibility, obtains required authorizations, and documents verification results accurately in the patient record.
• Provides clear explanations of check-in processes, insurance requirements, and payment expectations.
• Answers and routes phone calls, schedules or reschedules appointments, and maintains daily appointment schedules.
• Processes urgent referrals, appointment ticklers, and medical record release requests in a timely and accurate manner.
• Performs clerical tasks including filing, faxing, scanning, and uploading documents into the EHR.
• Reviews patient accounts for outstanding balances or documentation errors and partners with billing to resolve discrepancies.
• Maintains HIPAA privacy compliance by safeguarding patient information and limiting access to authorized users.
• Identifies and reports privacy breaches, compliance risks, or billing concerns promptly.

Skills

Patient access

EHR systems

Insurance verification

HIPAA compliance

Medical terminology

Attention to detail

Time management

Customer service

Education

High school diploma or GED

Job description

Millennium Physician Group in Cape Coral, FL, is hiring a Patient Care Specialist II to support daily medical office operations. You will independently register patients, verify insurance, process referrals, and handle basic billing or documentation issues, while upholding HIPAA and privacy standards.

The role requires 2+ years in healthcare patient access, strong EHR and communication skills, and the ability to manage multiple tasks in a fast-paced environment.