Patient Access & Eligibility Specialist

Bon Secours Mercy Health; Oberlin (OH); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Incentives

403(b) plan

Medical/Dental/Vision

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health is seeking a Spec Patient Access LOR responsible for admitting duties across Mercy Health services. Includes collecting insurance, validating demographics, and ensuring compliance with regulatory standards.

The role emphasizes accurate data entry, patient education, and coordination with clinical staff to support POS processes and clean claim rates. Strong communication and attention to detail are essential.

Qualifications

• High school diploma or GED required; associates degree preferred.
• 1-2 years of patient access experience preferred.
• Terminology training or CPT codes knowledge is a plus.

Responsibilities

• Assign accurate MRNs and perform medical necessity/compliance checks; collect insurance info and process orders.
• Operate telephone switchboard and provide compassionate customer service.
• Utilize quality auditing/reporting systems to correct accounts and provide data to leadership.
• Pre-register patient accounts including gathering demographic and insurance info and noting patient financial liabilities.
• Explain consent forms and distribute patient education documents to patients or guardians.
• Screen medical necessity using ABN software and manage related forms and notices.

Skills

Typing

Patient Insurance

Insurance Authorizations

Benefits Verification

Financial Acumen

Data Analysis

Medical Terminology

CPT/Procedure Codes

Attention to Detail

Communication

Teamwork

Conflict Resolution

Active Listening

Relationship Building

Education

High School Diploma or GED

2 Year / Associates Degree

Combination of education and experience

Job description

Bon Secours Mercy Health is seeking a Spec Patient Access LOR responsible for admitting duties across Mercy Health services. Includes collecting insurance, validating demographics, and ensuring compliance with regulatory standards.

The role emphasizes accurate data entry, patient education, and coordination with clinical staff to support POS processes and clean claim rates. Strong communication and attention to detail are essential.