Patient Access Department Lead

Cleveland Clinic; Elkton (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, Ohio, is seeking a Department Supervisor - Patient Access. This role supervises caregivers in the Admitting and Registration department, ensuring staffing and operational efficiency to deliver excellent patient care.

The successful candidate will lead training, orientation, and process improvements, while maintaining cross-coverage and a positive work environment that supports high-quality patient experiences.

Qualifications

• High School Diploma or GED required.
• 2 years leadership or supervisory experience.
• OR 1 year supervisory experience in related field acceptable.

Responsibilities

• Supervise caregivers in daily operations.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate and provide orientation and education.
• Analyze workflow and procedures.
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensure cross coverage.
• Develop an effective work team.
• Encourage and support morale building activities.
• Communicate with caregivers and provide orientation on policies.

Skills

Leadership

Team coordination

Education

High School Diploma or GED

2 years of leadership or supervisory experience

OR 1 year of supervisory experience in related field

Associate’s Degree (preferred)

Job description

Cleveland Clinic Union Hospital in Dover, Ohio, is seeking a Department Supervisor - Patient Access. This role supervises caregivers in the Admitting and Registration department, ensuring staffing and operational efficiency to deliver excellent patient care.

The successful candidate will lead training, orientation, and process improvements, while maintaining cross-coverage and a positive work environment that supports high-quality patient experiences.