Department Supervisor - Patient Access

Cleveland Clinic; Elkton (MD); On-site; USD 60,000 - 80,000; Full time

Job summary

Cleveland Clinic Union Hospital in Dover, Ohio, is seeking a Department Supervisor - Patient Access. This role supervises caregivers in the Admitting and Registration department, ensuring staffing and operational efficiency to deliver excellent patient care.

The successful candidate will lead training, orientation, and process improvements, while maintaining cross-coverage and a positive work environment that supports high-quality patient experiences.

Qualifications

• High School Diploma or GED required.
• 2 years leadership or supervisory experience.
• OR 1 year supervisory experience in related field acceptable.

Responsibilities

• Supervise caregivers in daily operations.
• Maintain staffing levels.
• Approve and schedule paid time off and leave requests.
• Provide leadership and training.
• Coordinate and provide orientation and education.
• Analyze workflow and procedures.
• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.
• Ensure cross coverage.
• Develop an effective work team.
• Encourage and support morale building activities.
• Communicate with caregivers and provide orientation on policies.

Skills

Leadership

Team coordination

Education

High School Diploma or GED

2 years of leadership or supervisory experience

OR 1 year of supervisory experience in related field

Associate’s Degree (preferred)

Job description

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title

Department Supervisor - Patient Access

Location

Dover

Facility

Union Hospital

Department

Admitting and Registration-Cleveland Clinic Union Hospital

Job Code

T22010

Shift

Days

Schedule

9:00am-5:30pm

Job Summary

Job Details

Join Cleveland Clinic Union Hospital and experience world class healthcare at its best. Located in Dover, Ohio, the award-winning not-for-profit Union Hospital serves the communities of eastern Ohio. Here, you will be part of a talented, compassionate, and driven team of caregivers, work with state-of-the-art technology and provide stellar patient care.

As a Department Supervisor, you will supervise caregivers, acting as a technical resource for the team and implementing goals. Your focus will be on creating a cohesive, collaborative and strong workplace environment where every caregiver can excel in their roles while providing the best patient care possible. You will implement goals, monitor progress, offer training as needed and seek ways to enhance the department, the facility and the Cleveland Clinic system at large.

A caregiver in this position works days, 9:00am—5:30pm.

A caregiver who excels in this role will:

• Supervise caregivers in daily operations.

• Maintain staffing levels.

• Approve and schedule paid time off and leave requests.

• Provide leadership and training.

• Coordinate and provide orientation and education.

• Analyze workflow and procedures.

• Identify and implement opportunities to improve procedures, processes, speed, quality and effectiveness.

• Ensure cross coverage.

• Develop an effective work team.

• Encourage and support morale building activities.

• Communicate with caregivers and provide orientation on policies.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• 2 years of experience as a work leader, team lead or project manager

• OR 1 year of supervisory experience in a related field

Preferred qualifications for the ideal future caregiver include:

• Associate’s Degree

• Healthcare registration experience

Physical Requirements:

• Requires standing and walking for extensive periods of time. Requires corrected vision and hearing to normal range.
• Requires dexterity sufficient to operate a computer.
• Will require the ability to operate various types of powered material handling equipment.
• Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects.
• Physical Demand requirements are in excess of those for Light Work.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

If applying for a Florida position, please see the following website for more information on the background screening requirements required by the Agency of Health Care Administration: https://info.flclearinghouse.com/

Please review the Equal Employment Opportunity poster.

Cleveland Clinic is pleased to be an equal employment opportunity employer.