Emergency Department Patient Access Lead (Revenue Cycle)

University Hospitals; Cleveland (OH); Sur place; USD 90 000 - 120 000; Plein temps

Résumé du poste

University Hospitals in Cleveland is seeking an Emergency Department Care Connections Supervisor to lead a 24/7 overnight ED Patient Access operation. You will oversee patient registration, insurance verification, authorizations, estimates, and billing actions while guiding frontline teams through urgent and high-stress situations.

The role focuses on ensuring timely access to care, accurate patient data, and strong revenue cycle performance.

Responsabilités

• Supervise daily registration, pre-registration, insurance verification, authorization, patient estimates, and point-of-service collection activities.
• Lead frontline teams to deliver exceptional customer service to patients and families during urgent and stressful situations.
• Ensure accurate patient identification, demographic collection, insurance verification, and documentation to support care and revenue cycle success.
• Monitor and improve registration quality, productivity, and performance metrics across assigned areas.
• Partner with ED clinical teams, physicians, case management, finance, and revenue cycle leaders to ensure seamless patient access and financial clearance.
• Drive denial prevention through accurate eligibility verification, authorization management, and medical necessity review.
• Oversee patient financial counseling activities, including estimates, payment options, and payment plans.
• Use reporting tools, dashboards, and work queues to identify trends, resolve issues, and improve workflow efficiency.
• Lead process improvement initiatives to enhance patient access, operational performance, and patient experience.
• Ensure compliance with federal, state, payer, and organizational policies and regulations.
• Serve as SME for eligibility, authorizations, registration quality, and revenue cycle best practices.
• Manage staffing, scheduling, payroll approvals, and departmental workflow for 24/7 coverage.
• Foster a culture of accountability, teamwork, engagement, and continuous improvement.
• Participate in audits, regulatory reviews, and organizational initiatives impacting Patient Access operations.

Description du poste

University Hospitals in Cleveland is seeking an Emergency Department Care Connections Supervisor to lead a 24/7 overnight ED Patient Access operation. You will oversee patient registration, insurance verification, authorizations, estimates, and billing actions while guiding frontline teams through urgent and high-stress situations.

The role focuses on ensuring timely access to care, accurate patient data, and strong revenue cycle performance.