Evening Patient Access Specialist - Cross-Train & Epic

Cleveland Clinic; Elkton (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Cleveland Clinic Health System is hiring a Patient Access Representative 1 for the Union Hospital location in Dover. The role focuses on patient registrations, collecting demographic, insurance and financial information, and providing excellent customer service at the point of entry.

You may rotate across locations based on staffing needs and will support cash collection and Epic access. High school diploma is required and prior healthcare workflow experience is a plus.

Qualifications

• Minimum 2 years of experience in a customer facing role (in person or phone).
• Demonstrated knowledge of medical terminology and ability to use multiple data systems.
• Excellent communication, organizational and interpersonal skills required.
• Basic PC software and data systems proficiency required.

Responsibilities

• Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
• Cross-trained to staff all areas of Patient Access at any facility, including Front Desk, Admitting Office, ED and Cashier.
• Maintains productivity and quality standards.
• Functions as a Super User and trains new team members.

Skills

Customer service

Communication

Multitasking

Interpersonal

Medical terminology

Education

High school diploma

Tools

Epic

Job description

Cleveland Clinic Health System is hiring a Patient Access Representative 1 for the Union Hospital location in Dover. The role focuses on patient registrations, collecting demographic, insurance and financial information, and providing excellent customer service at the point of entry.

You may rotate across locations based on staffing needs and will support cash collection and Epic access. High school diploma is required and prior healthcare workflow experience is a plus.