Patient Access Coordinator: Scheduling & Verifications

3M HEALTHCARE; Millcreek Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access professional to support scheduling, preregistration, financial clearance, and authorization processes. The role involves identifying insurance benefits, calculating estimates, collecting liabilities, and maintaining clear communication with patients and care teams.

The position emphasizes delivering a positive patient experience, adhering to policies, and collaborating with diverse teams to ensure accurate and timely bill submission.

Qualifications

• High school diploma or GED; or 1–3 months of related experience and/or training.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.
• Experience operating a PC and using software applications.
• Preferred medical terminology knowledge and experience obtaining insurance verifications.
• Call/Service Center experience.

Responsibilities

• Schedules and preregisters patients; validates demographic data and verifies medical benefits; ensures accurate plan codes and COB order.
• Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system.
• Identifies payor authorization/referral requirements and provides documentation and follow-up to physician offices, case-management, and payors.
• Identifies patient financial responsibilities, calculates estimates, collects liabilities, posts payments, and performs daily reconciliation.
• Delivers positive patient experience.
• Collaborates with patients, AHN leadership and staff, physician offices, and external agencies or vendors.

Education

High school diploma or GED

Job description

Allegheny Health Network is seeking a Patient Access professional to support scheduling, preregistration, financial clearance, and authorization processes. The role involves identifying insurance benefits, calculating estimates, collecting liabilities, and maintaining clear communication with patients and care teams.

The position emphasizes delivering a positive patient experience, adhering to policies, and collaborating with diverse teams to ensure accurate and timely bill submission.