Patient Access Coordinator - Lead Team & Patient Experience

R1 RCM, Inc.; Round Rock (TX); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. in Round Rock, TX, is seeking a Patient Access Coordinator to help patients receive fast, accurate, and compassionate access to care by supporting a team of patient access representatives.

You will monitor team workflow and production to meet standards, deadlines, and schedules, deliver and maintain superior customer service by working through patient-raised issues and recommending solutions, and coach and delegate to team members to keep quality high.

Qualifications

• Education: High School (equivalent experience will be considered)
• Experience: Minimum of 4 years of experience

Responsibilities

• Working with team members to ensure their success and development, including participating in the selection, training, and development of patient access representatives
• Ensuring the team meets production standards, deadlines, and work schedules, and reporting trends and area needs to the Patient Access Manager and/or Facility Lead
• Delivering and maintaining high-quality customer service, working through patient-raised issues, and recommending appropriate solutions
• Ensuring workflow procedures, quality assurance standards, and patient privacy and confidentiality policies are followed, and completing daily worklists and reports from registration and billing systems
• Building a positive, motivated, people-oriented team culture while delegating effectively, collaborating with other departments, and flexing across multiple areas based on business need

Education

High School

Job description

R1 RCM Inc. in Round Rock, TX, is seeking a Patient Access Coordinator to help patients receive fast, accurate, and compassionate access to care by supporting a team of patient access representatives.

You will monitor team workflow and production to meet standards, deadlines, and schedules, deliver and maintain superior customer service by working through patient-raised issues and recommending solutions, and coach and delegate to team members to keep quality high.