Patient Access Concierge - Part-Time Healthcare Support

R1 RCM, Inc.; Round Rock (TX); On-site; USD 22,000 - 32,000; Part time

Job summary

R1 RCM, Inc. is seeking a Patient Access Representative in Round Rock, TX.

You will be the first point of contact, ensuring fast, compassionate, and accurate access to care for patients while supporting hospital operations and revenue cycle success. Responsibilities include handling check-in interactions, phones, and data entry across systems, with collaboration from care teams to prevent delays and improve patient experiences.

Qualifications

• Experience delivering exceptional customer service.
• Strong communication and interpersonal abilities.
• Ability to multitask with high attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process across multiple computer systems.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answering questions with confidence and compassion.
• Build trust with patients during moments of illness, anxiety, confusion, or stress.
• Navigate diverse insurance plans, enter demographics, collect co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Insurance verification

Front desk

Education

High School Diploma or GED

Job description

R1 RCM, Inc. is seeking a Patient Access Representative in Round Rock, TX.

You will be the first point of contact, ensuring fast, compassionate, and accurate access to care for patients while supporting hospital operations and revenue cycle success. Responsibilities include handling check-in interactions, phones, and data entry across systems, with collaboration from care teams to prevent delays and improve patient experiences.