Patient Access Coordinator I

Henry Ford Health Care; Detroit (MI); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Henry Ford Health in Detroit seeks a Patient Access Coordinator I to streamline patient intake and coordinate care with physicians, staff, and care teams. You will provide exceptional service, maintain clear communication with patients and families, and support efficient access to care using hospital information systems.

The role emphasizes relationship-building, attention to detail, and teamwork to ensure a high-quality patient experience across service lines.

Qualifications

• High School diploma or GED is required.
• 3–5 years of related work experience.
• Knowledge of medical electronic information systems and scheduling.
• Strong organizational, problem-solving and critical thinking skills.

Responsabilités

• Coordinate services and intake processes for patients, ensuring a seamless and positive experience.
• Maintain constructive communication with patients, family members, caregivers, and healthcare providers.
• Collaborate with multidisciplinary teams to support ongoing care coordination.
• Utilize medical electronic information systems for registration and appointment scheduling.
• Apply problem-solving and critical thinking skills to address patient and operational needs.
• Contribute to a culture of service excellence across all customer groups.

Connaissances

Organizational skills

Problem-solving

Team collaboration

Formation

High School diploma or GED

Associate's Degree / two years college

Outils

Epic registration

Description du poste

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Patient Access Coordinator I:

• Functions as an administrative staff expert in coordinating services on behalf of the patient and delivering excellent customer service in collaboration with the service area team including physicians, advanced practice providers, supportive services staff, and other support staff within a disease or service -specific model of care to create a high quality, efficient, safe, and exceptional patient experience.
• Will develop relationships and processes to support intake and ongoing coordination of care for patients.
• Regularly interacts with and is responsible for maintaining constructive lines of communication with patients, family members and caregivers, disease or service area specific providers and team members, HFHS Physicians, and Community Physicians and office staff.
• Actively contributes to an organizational culture com

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of this team, you'll play a vital role in ensuring seamless patient access and exceptional care experiences within a disease or service-specific model of care.

Role Overview

As a Patient Access Coordinator I, you'll function as an administrative expert, coordinating services on behalf of patients and delivering excellent customer service. You'll collaborate with physicians, advanced practice providers, and support staff to ensure a high quality, efficient, and safe patient experience. Your role is critical in developing relationships and processes that support intake and ongoing care coordination.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate services and intake processes for patients, ensuring a seamless and positive experience.
• Maintain constructive communication with patients, family members, caregivers, and healthcare providers.
• Collaborate with multidisciplinary teams to support ongoing care coordination.
• Utilize medical electronic information systems for registration and appointment scheduling.
• Apply problem-solving and critical thinking skills to address patient and operational needs.
• Contribute to a culture of service excellence across all customer groups.

What We Offer

At Henry Ford Health, you'll find opportunities for career growth, collaboration with diverse teams, and the chance to engage in mission-driven work that makes a real difference. We foster a culture of continuous learning and professional development, empowering you to thrive in your role.

Qualifications

What You Will Need

Required Qualifications

• High School diploma or G.E.D. equivalent.
• Minimum of 3-5 years of progressively more responsible related work experience.
• Knowledge of medical electronic information registration and appointment scheduling systems.
• Strong organizational, problem-solving, and critical thinking skills.
• Positive attitude and proven ability to work collaboratively in a multidisciplinary team.

Preferred Qualifications

• Associates Degree or two years of college experience.
• Epic registration experience.