Patient Access Coordinator I — Seamless Scheduling & Care

Henry Ford Health Care; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health in Detroit seeks a Patient Access Coordinator I to streamline patient intake and coordinate care with physicians, staff, and care teams. You will provide exceptional service, maintain clear communication with patients and families, and support efficient access to care using hospital information systems.

The role emphasizes relationship-building, attention to detail, and teamwork to ensure a high-quality patient experience across service lines.

Qualifications

• High School diploma or GED is required.
• 3–5 years of related work experience.
• Knowledge of medical electronic information systems and scheduling.
• Strong organizational, problem-solving and critical thinking skills.

Responsibilities

• Coordinate services and intake processes for patients, ensuring a seamless and positive experience.
• Maintain constructive communication with patients, family members, caregivers, and healthcare providers.
• Collaborate with multidisciplinary teams to support ongoing care coordination.
• Utilize medical electronic information systems for registration and appointment scheduling.
• Apply problem-solving and critical thinking skills to address patient and operational needs.
• Contribute to a culture of service excellence across all customer groups.

Skills

Organizational skills

Problem-solving

Team collaboration

Education

High School diploma or GED

Associate's Degree / two years college

Tools

Epic registration

Job description

Henry Ford Health in Detroit seeks a Patient Access Coordinator I to streamline patient intake and coordinate care with physicians, staff, and care teams. You will provide exceptional service, maintain clear communication with patients and families, and support efficient access to care using hospital information systems.

The role emphasizes relationship-building, attention to detail, and teamwork to ensure a high-quality patient experience across service lines.