Office Operations Assistant - Family Medicine

Henry Ford Health; Burton (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Henry Ford Health in Burton, MI is seeking an Office Operations Assistant for Family Medicine. This full-time role supports front-desk and administrative tasks to ensure smooth patient flow and accurate records at the South Center Road clinic.

You will greet patients and visitors, check them in/out, verify demographics, obtain and verify insurance authorizations, schedule appointments, and process charges and payments daily.

Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Responsibilities

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

Skills

Patient greeting

Demographic data entry

Insurance verification

Scheduling & appointments

Billing & payments processing

Clerical support

Education

High School diploma equivalency or 1 year of related experience

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Asst-Office Operations - Henry Ford Health

Job Title

Office OperationsAssistant - Family Medicine

About the Department

Join one of Michigan's largest physician organizations, delivering coordinated care across primary and specialty practices throughout the region. Henry Ford Medical Group offers collaborative teamwork, access to leading clinical resources, and opportunities to build lasting relationships with patients and communities. As part of this team, you'll play a vital role in ensuring smooth office operations and exceptional patient experiences in a dynamic healthcare setting.

Henry Ford Family Medicine - South Center Road
1513 S Center Rd
Burton, MI 48509

Full Time 40 Hours

Role Overview

As an Asst-Office Operations, you'll work in a customer service capacity, providing essential administrative and clerical support to patients and customers in a medical setting. Your role is critical in ensuring efficient office operations, accurate patient documentation, and a welcoming environment for all who visit our facilities.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet patients and visitors, check patients in and out, and obtain necessary documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertification.
• Complete medical record release requests and schedule/confirm patient appointments.
• Enter, review, and submit charges for patient procedures and services daily.
• Collect co-payments and reconcile all daily reports and deposits for accuracy.
• Provide general office and clerical support to assigned area.

What You Will Need

Required Qualifications

• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact every day.

Qualifications

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.