Physician Access Coordinator - Full Time - Rotating Shift

Henry Ford Health System; Detroit (MI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Tuition assistance

Dental and vision coverage

Employee wellness program

Discounts to many businesses

Job summary

Henry Ford Hospital - Detroit Main Campus is seeking a Physician Access Coordinator for a full-time, rotating shift to strengthen patient access and physician engagement across the health system.

The role focuses on coordinating between community physicians, patients, families and internal departments, driving efficient workflows, service excellence and data-informed decisions with autonomy and cross-functional collaboration.

Qualifications

• Post high school education or training preferred.
• Five (5) years of progressively more responsible experience in healthcare operations, patient access, or physician relations required.
• Advanced proficiency in medical electronic systems (Epic preferred) and data documentation.
• Strong critical thinking, problem-solving, and organizational skills.
• Demonstrated excellence in customer service, communication, and cultural sensitivity.

Responsibilities

• Serve as liaison between community physicians, patients, families, and internal departments.
• Lead initiatives that support seamless navigation, service excellence, and data-informed decision-making.
• Collaborate across clinical and administrative teams to optimize patient access and improve operational efficiency.

Skills

Epic software

Data documentation

Customer service

Communication

Cultural sensitivity

Education

Post high school education

Job description

Physician Access Coordinator - Full Time - Rotating Shift

Henry Ford Hospital - Detroit Main Campus

2612099

GENERAL SUMMARY:

The Physician Access Coordinator serves as a strategic liaison between Community Physicians, patients, families, and internal departments. This role is critical in optimizing patient access, enhancing physician engagement, and improving operational efficiency across the health system. The coordinator will lead initiatives that support seamless navigation, service excellence, and data-informed decision-making. This position requires a high degree of autonomy, adaptability, and cross-functional collaboration, with matrixed accountability across clinical and administrative teams.

EDUCATION/EXPERIENCE REQUIRED:

• Post high school education or training preferred.
• Five (5) years of progressively more responsible experience in healthcare operations, patient access, or physician relations required.
• Proven ability to lead initiatives, manage complex workflows, and collaborate across departments.
• Advanced proficiency in medical electronic systems (Epic preferred) and data documentation.
• Strong critical thinking, problem-solving, and organizational skills.
• Demonstrated excellence in customer service, communication, and cultural sensitivity.

Additional Information

• Organization: Henry Ford Hospital - Detroit Main Campus
• Shift: Rotating
• Union Code: Not Applicable

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Overview

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford’s care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation’s most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .

The health and overall well-being of our team members is our priority. That’s why we offer support in the various components of our team’s well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affinitive Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.

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Henry Ford Hospital - Detroit Main Campus