Patient Access Coordinator & Front Desk Specialist

Berkshire Health Systems; North Adams (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health & dental insurance

Life & disability insurance

Retirement plan

Paid time off

Job summary

Berkshire Faculty Services - North County CSR in North Adams, MA, seeks a Customer Service Rep/Access Coordinator to support front office operations.

The role handles patient registration, scheduling, billing collection, and triage of calls, ensuring smooth office flow and exceptional patient care. Requires typing, strong interpersonal skills, and ability to handle multiple tasks under pressure.

Qualifications

• One year of administrative experience in a busy office is required.
• Medical terminology required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Typing (40 WPM) is required.

Responsibilities

• Patient registration, scheduling, and reception duties.
• Collection of payments and handling billing inquiries.
• Appropriate triage of telephone calls and patient inquiries.
• Access and diffuse potentially problematic situations calmly.
• Maintain confidentiality and sensitivity of information.
• Support front office operations to ensure smooth office flow.

Skills

Administrative experience

Medical terminology

Telephone handling

Interpersonal skills

Multitasking

Communication skills

Education

Two years of college or equivalent

High School diploma

Tools

Windows-based PC applications

Job description

Berkshire Faculty Services - North County CSR in North Adams, MA, seeks a Customer Service Rep/Access Coordinator to support front office operations.

The role handles patient registration, scheduling, billing collection, and triage of calls, ensuring smooth office flow and exceptional patient care. Requires typing, strong interpersonal skills, and ability to handle multiple tasks under pressure.