Front Desk & Scheduling Coordinator for Patient Care

Berkshire Health Systems; North Attleborough (MA); On-site; USD 42,000 - 50,000; Full time

Job summary

Berkshire Health Systems in Massachusetts is seeking a patient-focused Front Office Administrative Assistant to manage day-to-day office tasks and ensure smooth patient flow. Responsibilities include patient registration, scheduling, reception, collections, and triage of calls, with the ability to handle sensitive information and work under pressure.

Ideal candidates have one year of experience in a busy physician office, basic typing, and familiarity with Windows-based software; flexible hours

Qualifications

• One year of administrative experience in a busy office, preferably a physician practice.
• Medical terminology required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Working knowledge of Windows based PC applications required.
• Insurance knowledge and billing experience strongly preferred.
• Typing (40 WPM) is required.

Responsibilities

• Patient registration, scheduling, and reception duties.
• Collection of payments and basic billing tasks.
• Appropriate triage of telephone calls and patient communications.
• Ability to access and calmly diffuse potentially problematic situations.

Skills

Customer service

Interpersonal skills

Telephone skills

Multi-tasking

Discretion/Confidentiality

Typing 40 WPM

Windows PC proficiency

Ability to work under pressure

Education

Two years college or equivalent

High School diploma

Tools

Windows PC

Job description

Berkshire Health Systems in Massachusetts is seeking a patient-focused Front Office Administrative Assistant to manage day-to-day office tasks and ensure smooth patient flow. Responsibilities include patient registration, scheduling, reception, collections, and triage of calls, with the ability to handle sensitive information and work under pressure.

Ideal candidates have one year of experience in a busy physician office, basic typing, and familiarity with Windows-based software; flexible hours