Customer Service Rep/Access Coordinator North County

Berkshire Health Systems; North Adams (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health & dental insurance

Life & disability insurance

Retirement plan

Paid time off

Job summary

Berkshire Faculty Services - North County CSR in North Adams, MA, seeks a Customer Service Rep/Access Coordinator to support front office operations.

The role handles patient registration, scheduling, billing collection, and triage of calls, ensuring smooth office flow and exceptional patient care. Requires typing, strong interpersonal skills, and ability to handle multiple tasks under pressure.

Qualifications

• One year of administrative experience in a busy office is required.
• Medical terminology required.
• Experience in handling multiple telephone lines preferred.
• Excellent clerical/organizational skills required.
• Typing (40 WPM) is required.

Responsibilities

• Patient registration, scheduling, and reception duties.
• Collection of payments and handling billing inquiries.
• Appropriate triage of telephone calls and patient inquiries.
• Access and diffuse potentially problematic situations calmly.
• Maintain confidentiality and sensitivity of information.
• Support front office operations to ensure smooth office flow.

Skills

Administrative experience

Medical terminology

Telephone handling

Interpersonal skills

Multitasking

Communication skills

Education

Two years of college or equivalent

High School diploma

Tools

Windows-based PC applications

Job description

Customer Service Rep/Access Coordinator North County

Berkshire Faculty Services - North County · North County CSR

Hourly Pay Range: 18.9500 through 28.4200

Full Time , Shift 1 , 40 , 8-430

Monday - Friday

Posted 09/18/2026

DEFINITION/PRIMARY FUNCTION

This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

One year of administrative experience in a busy office, preferably a physician practice, is required.

Medical terminology required.

Experience in handling multiple telephone lines preferred.

Excellent clerical/organizational skills required.

Working knowledge of Windows based PC applications required.

Knowledge of Department specific services preferred.

Insurance knowledge and billing experience strongly preferred.

Education and Training:

Two years of college or equivalent work experience preferred.

High School diploma or equivalent required.

Typing (40 WPM) is required.

License, Certification & Registration:

N/A

Other Requirements:

Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.

Ability to work independently with minimal supervision.

Ability to work effectively under pressure and in a fast-paced environment.

Ability to handle multiple tasks at once.

Demonstrated competency in handling confidential and sensitive information required.

Excellent telephone skills required.

Sensitive to diverse cultures and cultural differences.

Demonstrated ability to read and follow written/verbal direction.

Knowledge of community services.

Flexible hours required to cover for vacations and earned time absences.

Self-motivated and ability to be independent and flexible within a team framework.

Excellent oral and written communication skills.

Must be able to speak and write the

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications.

In addition to base pay, we offer a comprehensive benefits package that includes

• health and dental insurance
• life and disability insurance
• a competitive retirement plan contribution
• paid time off program