Front Office Patient Access Specialist

Humana Inc; Glendale (AZ); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Job summary

Humana Inc. in the CenterWell Senior Primary Care network seeks a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout, onsite.

You will verify patient identity and insurance with care, manage the front door, collect co-pays, schedule follow-ups, and coordinate with clinical staff to keep wait times low and patients satisfied.

Qualifications

• Knowledge: Computer literacy; Patient Eligibility and benefits; Using scheduling systems to optimize staffing levels.
• Skills: Handle patient concerns while maintaining rapport; Follow defined workflows consistently; Manage patient needs across scheduling and follow-up; Manage time and tasks efficiently; Handle incoming calls accurately and professionally; Maintain accurate and complete records; Work effectively across teams.
• Abilities: Maintain accuracy and completeness across tasks; Manage multiple tasks simultaneously while maintaining accuracy.

Responsibilities

• Review the schedule 24–48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Facilitate patient check-in via digital tools, ensuring all demographics, consents, and "Patient-Ready" signals are completed accurately.
• Monitoring the waiting room and EMR task queues; communicate delays transparently to patients and clinical staff.
• Conducting the "checkout" process, scheduling follow-ups, and managing outbound outreach for no-shows or preventive care appointments.

Skills

Computer literacy

Eligibility & benefits

Scheduling systems

Customer empathy

Data accuracy

Job description

Humana Inc. in the CenterWell Senior Primary Care network seeks a Front Office Healthcare Support professional to deliver a safe, accurate, and welcoming patient experience from pre-arrival through checkout, onsite.

You will verify patient identity and insurance with care, manage the front door, collect co-pays, schedule follow-ups, and coordinate with clinical staff to keep wait times low and patients satisfied.