Patient Access Champion: Front Office & Care Coordination

humana; Indianapolis (IN); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical benefits

401(k)

Job summary

Humana's CenterWell Senior Primary Care in Indianapolis seeks a Front Office Healthcare Support professional to provide a safe, accurate patient experience from pre-arrival through checkout. You verify identities, manage payments, and coordinate schedules to keep clinics running smoothly.

You will perform pre-visit prep, digital intake, queue management, POS collections, and outbound outreach for no-shows, requiring empathy, accuracy, and teamwork in a fast-paced environment.

Qualifications

• Knowledge of computer literacy and patient eligibility/benefits.
• Familiar with scheduling systems to optimise staffing levels.
• Handle patient concerns while maintaining rapport and empathy.
• Follow defined workflows consistently across front-office processes.
• Manage patient needs across scheduling and follow-up efficiently.
• Maintain accurate and complete records and documentation.
• Work effectively across teams to ensure seamless patient experience.

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorisations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and signals are completed accurately.
• Queue & Wait-Time Management: Monitoring the waiting room and EMR task queues; communicate delays transparently.
• Point-of-Service (POS) Collections: Discussing financial responsibility with patients and processing payments with integrity and drawer reconciliation.
• Exit & Outreach: Conducting checkout, scheduling follow-ups, and managing no-shows outreach.

Skills

Computer literacy

Patient Eligibility and benefits

Scheduling systems

Handle patient concerns

Follow workflows

Scheduling and follow-up

Time and task management

Incoming calls handling

Records accuracy

Cross-team collaboration

Job description

Humana's CenterWell Senior Primary Care in Indianapolis seeks a Front Office Healthcare Support professional to provide a safe, accurate patient experience from pre-arrival through checkout. You verify identities, manage payments, and coordinate schedules to keep clinics running smoothly.

You will perform pre-visit prep, digital intake, queue management, POS collections, and outbound outreach for no-shows, requiring empathy, accuracy, and teamwork in a fast-paced environment.