Patient Access Coordinator - Evening/Weekend

Atrium Health; Mint Hill (NC); On-site; USD 30,000 - 45,000; Part time

Benefits offered by this job

Benefits eligible

Part-time schedule

20 hours per week

Job summary

Atrium Health is seeking a part-time Patient Access & Care Team associate to support scheduling, eligibility verification, and patient communications in a fast-paced healthcare call center environment.

You will handle a variety of patient inquiries, coordinate appointments, and ensure accurate demographic and insurance data while delivering excellent customer service across multiple systems.

Qualifications

• Knowledge of customer service workflows in a healthcare setting.
• Ability to follow structured processes and document interactions.
• Comfort with learning and using multiple information systems.

Responsibilities

• Handle inbound calls and assist callers with scheduling and information needs.
• Schedule patient appointments and manage reschedules/cancellations.
• Verify patient demographics and insurance information and update records as needed.
• Triages calls and escalates complex issues to nurses or supervisors when required.

Skills

Customer service

Verbal communication

Multiline phone

Computer literacy

Problem solving

Education

High School Diploma

Tools

CRM systems

Job description

Atrium Health is seeking a part-time Patient Access & Care Team associate to support scheduling, eligibility verification, and patient communications in a fast-paced healthcare call center environment.

You will handle a variety of patient inquiries, coordinate appointments, and ensure accurate demographic and insurance data while delivering excellent customer service across multiple systems.