Patient Access Coordinator — Career Growth & PTO Benefits

PT Solutions; Westwood (GA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Incentives

Professional development

Career progression

Paid time off

Race entry reimbursement

Job summary

PT Solutions Physical Therapy in Georgia is hiring a Patient Access Coordinator to greet patients, manage check-in/out, verify information, schedule follow-ups, and support clinic operations. You will handle payments, explain financial responsibilities, and ensure accurate daily records while maintaining HIPAA compliance.

This role emphasizes patient experience, teamwork with therapists, and coverage support as needed.

Qualifications

• Strong communication and customer service skills.
• Ability to multitask and prioritize effectively in a busy clinic environment.
• High level of accuracy and attention to detail.
• Ability to collect payments and discuss financial responsibility confidently.
• Proficiency in Microsoft Office and comfort using multiple software systems.
• Professional, empathetic, and patient-centered approach.
• Ability to follow workflows, protocols, and compliance requirements.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and as part of a team.

Responsibilities

• Greet patients, manage check-in/checkout, verify information, and schedule follow-up appointments.
• Handle payments, explain financial responsibilities, and maintain accurate daily financial records.
• Support clinic operations by managing phones, schedules, referrals, and EMR documentation.
• Deliver a positive patient experience by assisting with questions and addressing concerns professionally.
• Ensure compliance with HIPAA, insurance processes, and accurate documentation standards.
• Collaborate with therapists and internal teams to coordinate care and resolve access or scheduling issues.
• Assist with clinic operations, special projects, and provide coverage support as needed.

Skills

Strong communication

Customer service

Multitasking

Attention to detail

Payment collection

Microsoft Office

EMR systems

Teamwork

Problem-solving

Education

High School diploma or GED

Tools

EMR systems

Scheduling platforms

Microsoft Office

Job description

PT Solutions Physical Therapy in Georgia is hiring a Patient Access Coordinator to greet patients, manage check-in/out, verify information, schedule follow-ups, and support clinic operations. You will handle payments, explain financial responsibilities, and ensure accurate daily records while maintaining HIPAA compliance.

This role emphasizes patient experience, teamwork with therapists, and coverage support as needed.