Patient Access Specialist: Warm Welcome & Smooth Check-In

Baptist Health; Crestwood, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in Crestwood, KY seeks a Patient Access Coordinator for its Primary Care team. You will greet patients, register information, verify benefits, and explain costs, supporting a smooth visit flow in a fast-paced setting.

The role emphasizes accurate data handling, excellent communication, and teamwork in a patient-centered environment. Prior medical office experience is preferred and training provided.

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office or healthcare setting.
• Knowledge of medical terminology.
• Strong computer and data entry skills.
• Excellent communication and interpersonal skills.
• Ability to multitask while maintaining accuracy and attention to detail.
• A positive attitude and commitment to delivering exceptional patient care.

Responsibilities

• Welcome patients and provide outstanding customer service in person and over the phone.
• Register patients accurately by collecting demographic, insurance, and visit information.
• Verify insurance eligibility, Medicare compliance, and patient benefits before appointments.
• Pre-register patients and discuss insurance benefits and financial responsibilities with confidence and compassion.
• Calculate patient responsibility estimates and collect point-of-service payments while explaining payment options.
• Maintain accurate patient records and update information as needed.
• Utilize patient access and registration software to support efficient office operations.
• Ensure compliance with state, federal, and organizational regulations related to patient access services.
• Complete ongoing education and training requirements.
• Support the team by performing additional administrative duties as needed.

Skills

Customer service

Medical terminology

Data entry

Communication

Multitasking

Attention to detail

Education

High school diploma or equivalent

Job description

Baptist Health Medical Group in Crestwood, KY seeks a Patient Access Coordinator for its Primary Care team. You will greet patients, register information, verify benefits, and explain costs, supporting a smooth visit flow in a fast-paced setting.

The role emphasizes accurate data handling, excellent communication, and teamwork in a patient-centered environment. Prior medical office experience is preferred and training provided.