Healthcare Access Associate - Patient Registration

Champlain Valley Physicians Hospital, Inc.; City of Plattsburgh (NY); Sur place; USD 33 000 - 47 000; Plein temps

Résumé du poste

Champlain Valley Physicians Hospital, Inc. is seeking a Healthcare Access Associate to support patient intake and billing documentation at CVPH in Plattsburgh.

You will interview patients, collect demographic and financial data, and enter information into the hospital system, ensuring accuracy and confidentiality. The role requires compliance with the collective bargaining agreement and involves scheduling admissions and coordinating with multiple departments.

Qualifications

• High school graduate required.
• Associates Degree in business or healthcare preferred.
• Must pass a data entry test with an accuracy score of 95%.
• Must become Certified Healthcare Access Associate within 24 months of hire.
• One year of customer service experience and comfort asking patients for money (copays, deductibles, coinsurances).
• Upon hire must enroll in a basic coding course and complete within 3 months.

Responsabilités

• Interview and collect patient demographic, clinical, and financial information and record into the hospital information system.
• Distribute required patient information confidentially and take admission reservations from physicians’ offices and the Emergency Department.
• Schedule the appropriate tests and admissions and communicate with ancillary and clinical departments as needed.
• Coordinate with departments for patient flow and ensure telecommunication duties are performed.
• Protect collection rights for services performed and assist with billing processes.

Connaissances

Customer service

Data entry

Formation

High school diploma

Associates degree preferred

Outils

Microsoft Word

Microsoft Excel

Description du poste

Building Name: CVPH - Champlain Valley Physicians Hospital

Location Address: 75 Beekman Street, Plattsburgh New York

Regular

Department: CVPH - Patient Registration / PAC

Full Time

Standard Hours: 40

Biweekly Scheduled Hours: 80

Shift: Day

Primary Shift: 7:00 AM - 3:30 PM

Weekend Needs: Every Other

Salary Range: Min $23.63 Mid $28.95 Max $34.26

Recruiter: Abby Luck

Per the Collective Bargaining Agreement, current bargaining unit employees have priority consideration for this position if they apply within seven (7) days of the posting date. After this period, all applicants will be considered equally.

Primary: 7:00am-3:30pm

Secondary: 8:00am-4:30pm & 9:00am-5:30pm

GENERAL SUMMARY:

Under the direction of the Patient Access Supervisor, the Healthcare Access Associate must protect the ability to collect for services performed by accurately interviewing and collecting patient demographic, clinical, and financial information and recording it into the hospital’s information system. The Healthcare Access Associate is also responsible for distributing required patient information in a confidential manner, taking admission reservations from physicians’ offices and the Emergency Department, and scheduling the appropriate tests, admissions, and communicating with ancillary and clinical departments when necessary. The Healthcare Access Associate is responsible for all telecommunication representative duties.

QUALIFICATIONS:

1. High school graduate required. Associates Degree in business or healthcare preferred.
2. Upon hire must be enrolled in medical terminology course and complete the course within 3 months of hire required OR have medical terminology certificate or have completed anatomy and physiology course as evidenced by transcript with “C” or better grade required. 4. Microsoft Word course certificate required within 3 months of hire, or evidenced by passing a CVPH test requirement.
3. Microsoft Excel course certificate preferred.
4. Must pass a data entry test with an accuracy score of 95% required.
5. Must become Certified Healthcare Access Associate within 24 months of hire.
6. One year customer service experience and must be comfortable asking patients for money such as copays, deductibles, and coinsurances required.
7. Upon hire must be enrolled in a basic coding course and complete the course within 3 months of hire required or have basic coding course certificate or transcript required.

This is a bargaining union position.