Patient Access Coordinator

Baptist-Health-System-Ky-&-i; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Medical Group in Louisville is seeking a Patient Access Coordinator for the Maternal Fetal Medicine team. You will register patients, verify insurance, handle inquiries, and direct callers in a fast paced clinic.

The role emphasizes accurate data entry, pre-visit preparation, front desk support, and friendly patient service. Entry level education is accepted; registration experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Registration experience preferred.
• Strong customer service and communication skills.
• Ability to handle phone inquiries and direct patients.

Responsibilities

• Registers patients accurately with demographic and insurance information.
• Verifies eligibility and benefits prior to visits.
• Directs patients, answers phones, and handles inquiries.
• Establishes patient portion estimates and performs point of service collections.
• Pre-registers patients and discusses benefits with patients as needed.
• Maintains patient visit information and ensures compliance with policies.

Skills

Patient access

Customer service

Phone handling

Front desk coordination

Administrative tasks

Medical office etiquette

Education

High school diploma

Tools

Practice management software

Job description

SummaryJob Description:Baptist Health Medical GroupPatient Access CoordinatorMaternal Fetal MedicineSt. Matthews areaFull time/First shiftPrinciple Duties and Responsibilities:These duties and responsibilities are intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties or other responsibilities as may be assigned from time to time. These duties include:Demonstrates a commitment to the mission, vision and values of Baptist Health.Registers patient in a timely and accurate manner, obtaining demographic and accurate insurance information.Directs patients, answers the phone, and handles inquiries.Ensures eligibility, Medicare compliance and benefits are properly verified prior to visit.Demonstrates skill with all applicable access software systems.Establishes patient portion due estimates and performs point of service collections activities. Can communicate with patient to establish payment expectations and plans based on individual insurance benefit plans.Pre-registers patients. Demonstrates ability to have meaningful discussion of benefits with patient when pre-registering, and when present in the department.Exhibits excellent customer service skills with patients, fellow employees, physicians and office staff.Performs other related duties as assigned or requested in order to maintain a high level of service.Completes required continuous training and education, including department specific requirements.Maintains all patients visit information within the system, updating as requested.Demonstrates knowledge of the legal aspect of access services, including state and federal regulatory body requirements regarding access servicesMinimum Education, Training and Experience RequiredHigh school diploma or equivalentRegistration Experience PreferredPatient Access, Coordinator, Front Desk, Office, Front Office, Receptionist, Clinic, Customer Service, AdministrativeIf you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!Baptist Health is an Equal Employment Opportunity employer.